If customer's outstanding amount is long overdue, you can send a reminder letter, with interest (optional) , printing out the invoice details, for payment
: How to generate a reminder letter to a customer
Click Reports, Customers' Ledger. Select Reminder Letter
Step 1: Select the customer (one or all) , click [Add]
Step 2: Indicate the due date, terms and Interest (if any), click [Ok]
Sample of Reminder Letter as shown below.
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http://realtimme.cloudapp.net/basic/index.html?lLetter_of_Reminder.htm
