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Customer can fully offset their Credit Note against their invoice through Contra account
Assuming customer [ABC] has an invoice and a credit note of the same amount (example being rejection of goods).
At [ A/c Entry], click [Receipt] ,
Click [From Cust]
Follow Step 1 to Step 11 as shown below.
At Customer Activity, result as shown below.
Next, learn how to do a Post dated cheque receipt