Remote Support /  Telephone

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If you encounter any issues and upon our support team advice, will remote to your computer to see your screen. Explain to our support team your steps
and your questions and assists in your query

: Remote support


Step 1: Click on the Realtimme cloud icon on the top left hand corner of the screen

 

Step 2 : A screen will appear as shown below, At Fig 2, click [Accept] . Fig 3 will appear. Wait for a few seconds and Fig 4 will appear, click [Allow]

           

 

 

 

Realtimme support staff will initiate a chat [Hi, how can I help?] Type your message or click on the earphone icon to speak to our support online.

 Please get ready your earpiece and microphone

        Fig 6

 

 


 

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Watch all videos:

Realtimme Training Portal

http://realtimme.cloudapp.net/basic/index.html?remote_support.htm