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If you encounter any issues and upon our support team advice, will remote to your computer to see your screen. Explain to our support team your steps
Step 1: Click on the Realtimme cloud icon on the top left hand corner of the screen
Step 2 : A screen will appear as shown below, At Fig 2, click [Accept] . Fig 3 will appear. Wait for a few seconds and Fig 4 will appear, click [Allow]
Realtimme support staff will initiate a chat [Hi, how can I help?] Type your message or click on the earphone icon to speak to our support online.
Please get ready your earpiece and microphone